jiliplay Privacy Policy – How Your Personal Data Is Handled

1. What Information We Collect

When you register and use jiliplay, we collect certain personal information that is necessary to provide you with a safe and functional gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect payment-related information such as your preferred payment method and transaction history, though we do not store full card numbers or sensitive financial credentials directly. During identity verification, you may be asked to submit a copy of a valid government-issued ID and a proof of address document. We also automatically collect technical data such as your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve performance.

2. How We Use Your Information

The personal data we collect is used strictly for the purposes of operating and improving the jiliplay platform for Filipino players. We use your registration details to create and manage your account, verify your identity, and process deposits and withdrawals in Philippine pesos. Your contact information may be used to send you important account notifications, security alerts, and — where you have opted in — promotional communications about platform updates or offers. Technical and behavioural data helps us detect fraud,prevent unauthorised access, and ensure the platform runs smoothly across all mobile devices. We do not use your personal data for any purpose beyond what is described in this policy, and we do not sell your information to third parties for marketing purposes.

3. Data Sharing and Third Parties

jiliplay does not sell, rent, or trade your personal information to outside parties. However, we do share certain data with trusted third-party service providers who assist us in operating the platform — including payment processors, identity verification services, and cloud infrastructure providers. All third-party partners are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using it for their own independent purposes. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when required to do so by law or when we have reasonable grounds to believe that disclosure is necessary to prevent fraud or criminal activity. Any such disclosure will be limited to the minimum information required.

4. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable laws and regulations governing online gaming operations in the Philippines. Transaction records and identity verification documents may be kept for a longer period to comply with anti-money laundering obligations. If you request account closure, we will deactivate your account and begin the process of removing or anonymising your personal data, subject to any legal retention requirements that may apply. You may contact us through the details on our FAQ page to request information about how long specific categories of your data are held.

5. Cookies and Tracking Technologies

jiliplay uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how players interact with the platform. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most used and where we can improve the mobile experience for Filipino players. You can manage non-essential cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use third-party advertising cookies or share browsing data with ad networks.

6. Security of Your Data

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. These measures include encrypted data transmission, secure server infrastructure, access controls that limit who within our organisation can view your personal data, and regular security reviews. Despite these precautions, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your jiliplay account and to keep your login credentials confidential. If you suspect that your account has been compromised, please change your password immediately and notify us through the FAQ page.

7. Your Rights as a Player

As a player based in the Philippines, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request deletion of your data where there is no legal obligation for us to retain it. You also have the right to withdraw consent for any data processing that is based solely on your consent, such as receiving promotional communications. To exercise any of these rights, please reach out to us using the contact information available on our FAQ page. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable data protection requirements.

8. Children and Minors

jiliplay is strictly an adult platform intended for players aged 21 and above in the Philippines. We do not knowingly collect personal information from anyone under the legal gaming age. If we become aware that a minor has registered an account or provided personal data, we will immediately deactivate the account and delete the associated information. Parents and guardians who believe a minor may have accessed the platform are encouraged to contact us promptly so we can take appropriate action. We support responsible gaming and the protection of minors as a core part of our platform values.